Do you have questions about your purchase at QAVYRO? Here we answer the most common questions. If you don't find what you are looking for, write to us and we will be happy to help you.
Orders and shipping
How much does shipping cost?
- Spain, Mexico, and the United States: free shipping
- Rest of the world: €16 (you will see the amount in your local currency at checkout)
The shipping cost is calculated automatically at checkout based on your country.
How long does it take to process my order?
We process orders from Monday to Friday, within 3 to 10 business days, and they are shipped the day after processing. We do not ship on weekends. During sale periods or holidays, processing may take a little longer.
How long does it take for my order to arrive?
Once shipped, the estimated delivery times are:
- Spain and the rest of Europe: 7 to 14 business days
- United States: 7 to 15 business days
- Canada: 7 to 16 business days
- Australia / New Zealand: 10 to 26 business days
- Mexico and other countries: 11 to 30 business days
In exceptional cases, delivery may take up to 40 business days.
Can I track my order?
Yes. When your order is shipped, we will send you a tracking number so you can see its status in real time.
Can I cancel or modify my order?
Orders are processed automatically, so once placed, it is not possible to cancel them. If you need to change your delivery details, contact us as soon as possible; once the order is processed, we will no longer be able to make changes.
My order is delayed, what should I do?
Write to us at soporte@qavyro.com with your order number and we will check the shipment status with you.
Returns and refunds
Can I return a product?
Yes. You have 30 days from the time you receive your order to request a return. The product must be complete, with all its parts and original packaging, and without signs of use or damage. Garments must be returned clean.
Are returns free?
No. Return shipping costs are the responsibility of the customer. Returns are sent to our central warehouse in Asia.
How do I request a return?
Send an email to soporte@qavyro.com with:
- Order number
- Reason for the return
- Photo of the product (if it arrived damaged)
- First and last name
- Address
We will respond with the return address. Do not send the product to the sender's address; wait for us to give you the correct address.
When will I receive my refund?
We review your return within 7 business days. If it meets the conditions, we will refund you using the same payment method you used, no later than 14 days after receiving the product. Original shipping costs are non-refundable.
Products and sizes
How do I choose my size?
Each product includes its size guide right below the size selector. We recommend checking it before purchasing. If you are between two sizes or have questions, write to us and we will help you choose.
Are the colors the same as in the photos?
We do our best to show the actual colors, but they may vary slightly depending on your device's screen.
Payments
What payment methods do you accept?
You can see all available payment methods at checkout. Payment is processed securely via Shopify.
In what currency are the prices charged?
Prices are displayed and charged automatically in your country's local currency: euros in Spain and the eurozone, Mexican pesos in Mexico, dollars in the United States, and local currency in EU countries such as Poland, Sweden, Denmark, the Czech Republic, Hungary, or Romania. What you see is what you pay, with no conversion fees on our part.
Contact
How can I contact QAVYRO?
Write to us at soporte@qavyro.com and we will answer you as soon as possible.